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How To Cancel Your OrderWe're sorry you're having issues with your order and would like to cancel it. Cancelling an order cannot be done once the item has shipped. If your item has shipped already, you will need to submit a return request using this form. In order to cancel, we recommend you call us to ensure the order is cancelled before shipping. Please call 1-800-385-3603 M-F 8am-4:30pm PST time. Emailing a request for cancellation may result in the order being shipped before we have a chance to cancel.
While we strive to offer the best prices and rarely have room to give additional discounts, we can look into your issue and see what options we may have if you
Your Order Number starts with 3000 and can be found in your order confirmation email.
Customer ServiceWe're sorry to hear you're having an issue. Please let us know your order number and as much details as you can provide.
Your Order Number is the number that starts with 3000 and is in the order confirmation email.
This is optional but will help us to respond to your inquiry as best as possible
Please check for missing items before submitting the help request.Unfold the cover completely, take it out of the box and storage bag and look in the storage bag. Once you have done this, you can submit a help request if the item is still missing.
Refund StatusRefunds can take up to 14 days to process once they have been received in our warehouse, although it is typically much faster. This is due to the fact that we must inspect fully each cover that comes back before issuing a refund.If you recently sent your return back, we suggest waiting for that time before emailing us. Refunds are processed in the order that we receive them. If you believe you still need to check on your refund status, please use the form below.
Do you have the return tracking number? This will help expedite your request
Your order number starts with 3000 and can be found in your order confirmation email.
Your order Number is the number that starts with 3000 and is in the order confirmation email.
Warranty InfoWe're sorry to hear you're having an issue with your cover. Please provide the following information so we may begin looking into your warranty. After you submit this, our warranty department will email you back requesting any additional information they may have. Please wait up to 30 days from the date you have sent your email for our warranty department to approve your request. No phone support is available from our warranty department. As such, please only submit your request via this form.
Order Number For Warranty Are Required. You can find your order number in the order confirmation email.
The Sku number can be found on a white tag inside the cover elastic front seam.
Some of our covers have batch numbers. This can be found on a white tag at the back of the cover inside the elastic seam. This is required if your cover has the tag.
Coupon PolicyIf you forgot to enter a coupon, we can certainly help you so long as your order was made 7 days or less from your time of contacting us.Please let us know the coupon code and your order number so we can look into this further.Occasionally, we can offer a free car detailing kit or similar instead of applying the coupon. Let us know if you would be interested in this.Please note submitting this request does not guarantee a credit or refund for the coupon amount. The coupon code must be correct and valid in order to be applied.
This must be the exact coupon code for us to apply it correctly.
Returning Your CoverWe're sorry to hear you're wanting to return or exchange your cover.Would you be interested in keeping the cover for a possible discount? (To be determined on a case by case)
Quality Of CoversWe're sorry to hear you're unhappy with the quality of the cover you got.Occasionally, customers can be unhappy with the fabric due to having a different cover in the past that are more canvas like. Our platinum shield material is a new material we just launched that is thinner than typical materials but is extremely durable. The platinum shield is made from a superior fabric that can be less bulky than these canvas type materials while still providing a better overall level of protection from the elements.We can certainly exchange the item if you're looking for a more canvas type material.
We're sorry to hear you're unhappy that the cover has no mirror pockets. Our car covers will accommodate your mirrors without pocketing them. We've engineered them out of the design because mirror pockets are unnecessary and are usually the first part of a car cover to deteriorate or rip. This ensures that you will get maximum durability from your car cover.However, if you would like to exchange for a fully custom with mirror pockets we can absolutely do that. The price on those fully custom covers is typically just a little more. If you would like to exchange for one please let us know.
Wind Blowing Cover OffWe're sorry to hear about your cover getting blown around or off of your vehicle by the wind. Due to the covers being large pieces of fabric, wind can blow ANY CAR COVER on the market unless they are properly secured. This is true for all car covers, even ones with mirror pockets. We do sell our wind strap kit that we absolutely recommend for using the cover outdoors. You can find that kit here: ---> Click Here To Look At The Car Cover Wind Straps <--- Additionally, since you're having an issue, we would like to give you a coupon as a courtesy for these wind straps. You can use coupon code "helloagain" at checkout to save 10% on your order.If you already have the wind straps, but are still having an issue with the wind, please ensure straps are installed properly. Here is a little video of the installation process. When installed properly, the straps will hold the cover on in 99% of situations.
Item Does Not Fit - Too SmallWe're sorry to hear you're having issues with the fit of your item! Although we rarely send incorrect items, it can happen from time to time. We understand that this is an inconvenience so we want to do everything we can do fix the issue ASAP. Please help us by describing exactly where and how the item does not fit. Please confirm the sku number on the cover (not on the paperwork) so we can look into what our warehouse team sent and see if it's an incorrect item. This sku number is on a white tag at the front of the cover in the elastic seam (near the front tag). Uploading photos of the issue can help us greatly in determining the issue and expediting the process.
Item Does Not Fit - Too BigWe're sorry to hear you're having issues with the fit of your item! Although we rarely send incorrect items, it can happen from time to time. We understand that this is an inconvenience so we want to do everything we can do fix the issue ASAP. Please help us by describing exactly where and how the item does not fit. Please confirm the sku number on the cover (not on the paperwork) so we can look into what our warehouse team sent and see if it's an incorrect item. This sku number is on a white tag at the front of the cover in the elastic seam (near the front tag). Uploading photos of the issue can help us greatly in determining the issue and expediting the process.
Wanted A Fully Customized CoverOur covers have a semi-custom fit. They are sized to the length, width, and height of the vehicle. There are elastic hems on the front and rear ends of the cover that will hug the front and rear bumpers. This ensures a snug fit.However, if you're unhappy with the semi-custom fit and want a fully custom made to order cover, we can absolutely make you a fully custom.
Found Cheaper PriceWe're sorry to hear you do not feel like you got a great deal! Before you return, we would like to see what item you're referring to so we may help you to compare and make sure you're comparing apples to apples so to speak. Additionally, if the item is similar, we will see what we can do about a price match.
Water IssuesOur covers have a unique layer of micro-porous film that creates a water resistant barrier but allows trapped moisture to evaporate and for the cover to be breathable. This breathable film is key to protect your finish from rust, mold, and other damage caused by trapped moisture. The water resistant multi-layer polypropylene material provides great water repellence, but some water may seep through over time due to the breathable characteristics of the material. No cover can be 100% waterproof without harming your vehicles finish.A small amount of moisture getting under the cover is normal due to condensation and such. The main thing you need in a cover is a breathable fabric to ensure that no premature mold, mildew and rust form on the vehicle.
Fleece LiningOur platinum and ultimate level covers come with fleece inner lining. Occasionally there can be confusion about what fleece lining looks like and if there is indeed lining on the inside. If the inside of your cover is white, that is indeed fleece lining.This lining is called fleece lining and is an extra layer of protection and cushion for your cover. If you're still unsure if you have fleece, please let us know what sku your cover is so we can confirm for you.
CarCovers.com Mail Address:3909 Outland RdMemphis, TN 381181-800-385-3603Monday - Friday 7:00am-4:30pm PST (west coast) time