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secondsWhat if I get a rip or tear in my cover?
If you experience a rip or tear, we have self-adhesive 1' x 1' fabric patches available. You can view the Platinum Shield patch here or the Ultimate/Deluxe/Basic Shield patches here.
CarCovers.com (and its parent company) with its principal place of business at 3909 Outland Rd, Memphis, TN 38118 warrant to the original purchaser that we will correct any defects in material or workmanship by either repair or replacement at our discretion of an open box cover of the same type based on the prorated schedule for the material, provided the customer prepays shipping to and from the shipper. This warranty lasts for the reasonable expected lifetime of the product starting on the purchase date. If the product is no longer sold, the difference price of the most comparable product may be requested.
Repairs are in the form of adhesive-backed material patches.
Submitting a warranty claim:
A warranty claim can be submitted by filling out our warranty form. CLICK HERE to submit a warranty. All information requested is required (including order number). Occasionally, at the discretion of CarCovers.com, mailing in the cover will be required. Approval or denial of the claim can take up to 30 business days from the date the cover and/or photos are received. A replacement cover does not reset or extend the warranty period. The warranty is not a money-back guarantee. If upgraded materials are available and the warranty is approved, we will offer those materials for an optional additional fee.
No walk-in warranties are allowed as we must inspect the cover and this can take time.
Exclusions:
EXAMPLES OF NEGLIGENT OR ABUSIVE USE:
Cuts, punctures, abrasions, or scores; Grommets pulled out or damaged; Threads cut, stretched, or burst; Burns, scorches, melted areas; Damage from exposure to excessive heat; Improper handling, such as dragging over damaging materials or over-stretching during installation; Damage from improper attachment to straps or using improper attachment devices; Exposure to chemicals such as solvents, petrochemicals, paints, acids, alkaline materials, or other substances which damage the materials; Use for any purpose other than as a car cover.
Exclusion of Other Remedies:
IN NO EVENT WILL CARCOVERS.COM BE LIABLE FOR ANY INCIDENTAL, SPECIAL, MULTIPLE, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY DEFECT IN THE PRODUCT(S) SUPPLIED, INCLUDING, BUT NOT LIMITED TO, DAMAGE TO PROPERTY OR LOST PROFITS.
Exclusion of All Other Warranties, Express or Implied:
THE EXPRESS WARRANTY SET FORTH ABOVE IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCT AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. Subject to applicable law, in no event shall our liability exceed the purchase price of the cover.
Governing Law:
The validity, construction and enforcement of, and the remedies under, this limited warranty shall be governed by the laws of the State of California. Jurisdiction and venue shall properly lie exclusively in the State of California, in and for Contra Costa County, California, with respect to any legal proceedings arising from this limited, prorated warranty or use of the item.
Reasonable Expected lifetime (NOT a guarantee of cover lifetime) of covers determined by material:
Platinum Shield Material – Length of ownership of the vehicle by original purchaser, Length of ownership of the cover by original purchaser - whichever comes first.
Weatherproof MAX Shield – Length of ownership of the vehicle by original purchaser, Length of ownership of the cover by original purchaser - whichever comes first.
Ultimate Shield Material – 10 Years
Weatherproof Shield Material – 10 Years
Black Satin Shield Material - 10 Years
Deluxe Shield Material – 5 Years (3 Years for RV)
Basic / Standard Shield Material – 3 Years
Standard Shield Material For UTV, ATV, Snowmobile - 5 Years
Prorated Schedule (Length of ownership / Amount Off Invoice Price Of Cover):
Platinum Shield Material (Cars, SUV, Truck, Van, Motorcycle, Scooter EXCLUDES Fully Custom Covercraft, Disposable covers ):
0-6 months - 100%
6 months -12 months – 90%
1-2 years – 80%
2-3 years – 70%
3-4 years – 60%
4-5 years – 50%
5-6 years – 40%
6-10 years – 30%
10+ years – 20%
Ultimate Shield Material / Black Satin Shield Material (Cars, SUV, Truck, Van, Motorcycle, Scooter EXCLUDES Rvs, Fully Custom Covercraft, Disposable covers ):
EXCLUSIONS FOR BLACK SATIN SHIELD: Outdoor Use Voids Warranty
0-6 months - 100%
6 months -12 months – 90%
1-2 years – 80%
2-3 years – 70%
3-4 years – 60%
4-5 years – 50%
5-6 years – 40%
6-10 years – 25%
Deluxe Shield Material (Cars, SUV, Truck, Van, Motorcycle, Scooter, Deluxe Hummer, Limos EXCLUDES Rvs, Fully Custom Covercraft, Disposable covers ):
0-6 months – 100%
6 months – 12 months – 90%
1-2 years – 75%
2-3 years – 50%
3-5 years – 25%
Basic Shield Material, Standard Shield, Satin Shield, And Hummer Indoor Shield (Cars, SUV, Truck, Van, Motorcycle, Scooter EXCLUDES Rvs, Fully Custom Covercraft Covers, Disposable covers):
EXCLUSIONS: Outdoor Use Voids Warranty
0-6 months – 100%
6 months – 12 months – 90%
1-2 years – 75%
2-3 years – 50%
Motorsports Covers, Includes ATV/UTV, Snowmobile, & Personal Watercraft (Jet-Ski) Covers
Weatherproof MAX Shield - (Excludes Cars, SUV, Truck, Van, Motorcycle, Scooter)
0-6 months - 100%
6 months -12 months – 90%
1-2 years – 80%
2-3 years – 70%
3-4 years – 60%
4-5 years – 50%
5-6 years – 40%
6-10 years – 30%
10+ years – 20%
Weatherproof Shield - (Excludes Cars, SUV, Truck, Van, Motorcycle, Scooter)
0-6 months – 100%
6 months -12 months – 90%
1-2 years – 80%
2-3 years – 70%
3-4 years – 60%
4-5 years – 50%
5-6 years – 40%
6-10 years – 25%
Standard Shield Material
0-6 months – 100% (Excludes Cars, SUV, Truck, Van, Motorcycle, Scooter)
6 months – 12 months – 90%
1-2 years – 75%
2-3 years – 50%
3-5 years – 25%
RV Covers:
Platinum Shield RV Cover Material:
0-3 months - 100%
3 months -12 months – 70%
1-2 years – 60%
2-3 years – 40%
3-4 years – 30%
5-10+ years – 20%
Deluxe Shield RV Cover Material:
0-3 months – 100%
3-12 months – 70%
1-2 years – 60%
2-3 years – 40%
Floor Mat Warranty:
0-3 months - 90%
3 months -12 months – 80%
1-2 years – 65%
2-3 years – 40%
3-4 years – 25%
4-5 years – 15%
Fully Custom Covercraft Covers:
Fully custom Covercraft covers need to be warrantied directly through the manufacturer, Covercraft.
Disposable Covers:
Disposable covers come with no warranty or return policy.
Accessories:
All addon accessories such as gust strap, cable lock, microfiber products (cloths, duster, etc), safety kits, floor mats, windshield sunshades, etc come with a 30 day return period from the date of receipt. They do not come with any warranty beyond that and are not returnable for a refund after 30 days.