Frequently Asked Questions (FAQ) about Car Covers
What if I can’t find my vehicle on your website?
If you cannot find your vehicle on our website, please utilize our contact us form or call (1-800-385-3603) with your make, model, year, and body type. We will use the information you provide to locate the perfect CarCovers for your vehicle. We will also add the cover to the website for future customers!
How can I track my purchase?
When we ship your purchase, you will automatically be provided with a tracking number via e-mail. You can use this number to track your package online twenty-four hours a day, seven days a week.
When will I receive my car cover?
Orders typically ship out on the next business day. Our shipping methods in the 48 contiguous states guarantee delivery within 2-7 business days from the shipping date.
What if my package shows delivered and is missing?
Unfortunately, we cannot be held responsible for packages that go missing after the delivery takes place. Most of the time our carrier provides a photo of the package having been left at your doorstep or porch. If the package was not delivered to the address that was provided at the time of purchase please let us know and we will talk to our carrier about this mistake.
Alaska & Hawaii Re-Shipping
If located in one of these states, a surcharge might apply if a cover or accessory needs to be shipped more than once.
How do I cancel my order?
Once you place your order it is immediately batched to our warehouse team to quickly package and ship your order. If you have an urgent request, please call us immediately. Our phone number is 1-800-385-3603. Please note: due to our order processing speed, we cannot guarantee that we will be able to stop the order from shipping. We are unable to make any changes once the warehouse team begins packaging your order. Cancellations are not guaranteed, however, you may return the item within 30 days upon request for any reason.
What if I want to return my car cover?
We will accept your return if it is requested within thirty days. For more information, please see our Return Policy.
Do you ship internationally?
Yes, we do ship internationally! For international orders, the customer must pay the shipping cost which will be shown on the checkout page. If you do not see your country listed on the drop-down list on the checkout page, please contact us.
How can I pay?
You can make a purchase online using Visa, MasterCard, American Express, Discover, PayPal, or Amazon Checkout. If you would like to order by phone, please call our support line 1-800-385-3603 7am-4:30pm PST Monday - Friday. At this time we do not accept checks or money orders.
Is using a credit card online safe?
We understand your concern, which is why we are dedicated to providing a secure payment method. We use Secure Socket Layer (SSL), which encrypts your information before it is sent, to protect your credit card. Also, we ensure your information remains encrypted until we process your purchase.
How should I wash my car cover?
You can wash your car cover with a commercial washing machine without a center agitator or by hand. Using a commercial washer, add a delicate soap such as Woolite. Remember to set the washer to “Delicate.” To hand wash your car cover dilute a mild detergent, such as Woolite, in cold or warm water and lightly cleanse the cover with a sponge.
How should I dry my car cover?
We recommend you air dry your cover. If you are using a machine dryer, DO NOT USE HEAT as that setting will shrink the cover.
What if there is a thin layer of ice between my vehicle and the car cover?
Rarely, a thin layer of ice will form between your vehicle and the car cover. Fortunately, there is a quick and simple solution! Thaw the ice before removing the cover. To do so, pour cool water over the cover and attempt to gently lift the cover. If you encounter a problem, repeat the process. Please do not use warm or hot water.
How do I install my car cover?
There is a tag on the inside of the cover that indicates which side is the front. Install the cover at the front of your vehicle first. Next, pull the cover over the top of your vehicle. Finally, stretch the rear hem of the cover over the back bumper of your vehicle.
How do I attach my car cover to my car?
Car covers have an elastic hem at both the front and the back to ensure a snug fit. In addition, our car covers have grommets on both sides. These grommets fit perfectly with a cable/lock set!
What currency are your prices in?
All prices listed online are in U.S. Dollars (USD). If you are purchasing from outside the U.S. in a different currency, please note that the amount shown on your payment card statement will differ from the amount shown on your CarCovers.com order confirmation due to the difference in currency.
What about my car's antenna?
Removing your antenna before using the car cover will provide you with the best possible fit. Alternatively, you can create an antenna-sized hole in the cover and apply the adhesive-backed antenna patch to reinforce the hole in the cover.
When should I tie down my cover?
You should be prepared to tie down your cover, using the Gust Strap Wind Protector when you are in a high wind area. Otherwise, the wind can carry your cover away.
Can I contact you directly?
You can call our toll free number at 1-800-385-3603 or you can utilize the contact form here: https://www.carcovers.com/contact/contactus.html
What are your office hours?
You can call us anytime between the hours of 7:30AM-4:30PM Pacific Time, Monday through Friday.