Frequently Asked Questions FAQ on Car Or Truck Covers
What if I can’t find my vehicle on your website?
If you cannot find your vehicle on our website, please contact us by email or phone (1-800-385-3603) with your make, model, year, and body type. We will use the information you provide to locate the perfect CarCovers for your vehicle. We will also add the cover to the website for future customers!
How much is shipping?
All orders to the U.S. and Canada qualify for free shipping! Simply add the cover of your choice to your cart and you will automatically get free shipping with UPS Ground when you are in the contiguous U.S. and Canada! Orders to PO Box addresses, Alaska, Hawaii, and Purto Rico are fulffiled with USPS Parcel Post. After your order is processed, you will receive an email with confirmation of your purchase and address. Orders are generally shipped within 1 business day after the order is placed. Once it has shipped, you will be emailed the tracking number.
It generally takes 2 to 7 days after your order is processed to receive your cover via UPS Ground. Orders sent via USPS Parcel Posts generally take 1-3 weeks on average.
On Canadian purchases you are responsible for covering brokerage, custom fees, taxes and duties upon delivery.
How can I track my purchase?
When we ship your purchase, you will be provided a tracking number via e-mail. You can use this number to monitor your purchase online twenty-four hours a day, seven days a week.
When will I receive my car cover?
It typically takes us twenty-four hours to process a purchase. Our shipping company, UPS Ground, guarantees delivery 2-7 business days from the shipping date.
How do I cancel my order?
Fortunately, we will work with you to cancel or make changes to your order. To get started, contact us by email or phone (1-800-385-3603).
What if I want to return my car cover?
We will accept your return if it is requested within thirty days. For more information, please see our Return Policy.
Do you ship internationally?
Unfortunately, we DO NOT accept international orders at this time. Sorry for the inconvenience.
How can I pay?
You can make a purchase using Amex, MasterCard, VISA, Discover, or PayPal.
Is using a credit card online safe?
We understand your concern, which is why we are dedicated to providing a secure payment method. We use Secure Socket Layer (SSL), which encrypts your information before it is sent, to protect your credit card. Also, we ensure your information remains encrypted until we process your purchase.
How should I wash my car cover?
You can wash your car cover with a commercial washing machine or by hand. Using a commercial washer, add a delicate soap such as Woolite. Remember to set the washer to “Delicate.” To hand wash your car cover, install it on your car. Dilute a mild detergent, such as Woolite, in cold or warm water and lightly cleanse the cover with a sponge.
How should I dry my car cover?
We recommend you air dry your cover. If you are using a machine dryer, DO NOT USE HEAT as that setting will shrink the cover.
What if there is a thin layer of ice between my vehicle and the car cover?
Rarely, a thin layer of ice will form between your vehicle and the car cover. Fortunately, there is a quick and simple solution! Thaw the ice before removing the cover. To do so, pour warm water over the cover and attempt to gently lift the cover. If you encounter a problem, repeat the process.
Are car covers waterproof?
Absolutely! We sell car covers that are 100% waterproof. In addition, we sell car covers that are water resistant. Our wide selection will meet various price ranges and personal requirements.
How do I install my car cover?
There is a tag on the inside of the cover that indicates which side is the front. Install the cover at the front of your vehicle first. Next, pull the cover over the top of your vehicle. Finally, install the cover at the back of your vehicle.
How do I attach my car cover to my car?
Car covers have an elastic hem at both the front and the back to ensure a perfect fit. In addition, our car covers have grommets on both sides. These grommets fit perfectly with a cable lock!
What about my car's antenna?
Removing your antenna before using the car cover will provide you with the best possible fit. Alternatively, you can apply the adhesive-backed patch and create a hole in the center of the patch. Ensure you create the hole where your antenna is.
When should I tie down my cover?
You should be prepared to tie down your cover, using the grommets provided, when you are in a high wind area. Otherwise, the wind will carry your cover away.
Can I contact you directly?
You can call our toll free number at 1-800-385-3603 or you can send us an e-mail via our contact page.
What are your office hours?
You can call us anytime between the hours of 9AM-5PM Pacific Time, Monday through Friday.
