Frequently Asked Questions (FAQ) on Car Covers

 

What if I can’t find my vehicle on your website?

If you cannot find your vehicle on our website, please contact us by email or phone (1-800-385-3603) with your make, model, year, and body type. We will use the information you provide to locate the perfect CarCovers for your vehicle. We will also add the cover to the website for future customers!

 

How much is shipping?

All orders to the U.S. and Canada qualify for free shipping! Simply add the cover of your choice to your cart and you will automatically get free shipping with FedEx, UPS, or USPS when you are in the contiguous U.S. and Canada! Orders to PO Box addresses, Alaska, Hawaii, and Puerto Rico are fulfilled with USPS Parcel Select. After your order is processed, you will receive an email with confirmation of your purchase and address. Orders are generally shipped within 1 business day after the order is placed. Once it has shipped, you will be emailed the tracking number.

It generally takes 2 to 7 days after your order is processed to receive your cover via FedEx or UPS Ground. Orders sent via USPS Parcel Posts generally take 1-3 weeks on average.

We gladly ship to Canada with FREE shipping but you will be expected to cover all brokerage and handling fees via a flat $25 fee that will automatically be added to your order at checkout. Canada Post may also require a small import tax at your door.

How can I track my purchase?

When we ship your purchase, you will be provided a tracking number via e-mail. You can use this number to monitor your purchase online twenty-four hours a day, seven days a week.

 

When will I receive my car cover?

Orders typically ship out on the next business day. Our shipping methods in the 48 contiguous states guarantee delivery within 2-7 business days from the shipping date.

 

How do I cancel my order?

Fortunately, we will work with you to cancel or make changes to your order. To make any urgent order changes or a cancelation, please call us immediately. Or phone number is 1-800-385-3603.

 

What if I want to return my car cover?

We will accept your return if it is requested within thirty days. For more information, please see our Return Policy.

 

Do you ship internationally?

Unfortunately, we DO NOT accept international orders at this time. Sorry for the inconvenience.

 

How can I pay?

You can make a purchase using Visa, MasterCard, American Express, Discover, or PayPal.

 

Is using a credit card online safe?

We understand your concern, which is why we are dedicated to providing a secure payment method. We use Secure Socket Layer (SSL), which encrypts your information before it is sent, to protect your credit card. Also, we ensure your information remains encrypted until we process your purchase.

 

How should I wash my car cover?

You can wash your car cover with a commercial washing machine without or a center agitator or by hand. Using a commercial washer, add a delicate soap such as Woolite. Remember to set the washer to “Delicate.” To hand wash your car cover, install it on your car. Dilute a mild detergent, such as Woolite, in cold or warm water and lightly cleanse the cover with a sponge.

 

How should I dry my car cover?

We recommend you air dry your cover. If you are using a machine dryer, DO NOT USE HEAT as that setting will shrink the cover.

 

What if there is a thin layer of ice between my vehicle and the car cover?

Rarely, a thin layer of ice will form between your vehicle and the car cover. Fortunately, there is a quick and simple solution! Thaw the ice before removing the cover. To do so, pour warm water over the cover and attempt to gently lift the cover. If you encounter a problem, repeat the process.

 

How do I install my car cover?

There is a tag on the inside of the cover that indicates which side is the front. Install the cover at the front of your vehicle first. Next, pull the cover over the top of your vehicle. Finally, stretch the rear hem of the cover over the back bumper of your vehicle.

 

How do I attach my car cover to my car?

Car covers have an elastic hem at both the front and the back to ensure a snug fit. In addition, our car covers have grommets on both sides. These grommets fit perfectly with a cable/lock set!

 

What about my car's antenna?

Removing your antenna before using the car cover will provide you with the best possible fit. Alternatively, you can create an antenna-sized hole in the cover and apply the adhesive-backed antenna patch to reinforce the hole in the cover.

 

When should I tie down my cover?

You should be prepared to tie down your cover, using the Gust Strap Wind Protector when you are in a high wind area. Otherwise, the wind can carry your cover away.

 

Can I contact you directly?

You can call our toll free number at 1-800-385-3603 or you can send us an e-mail via our contact page.

 

What are your office hours?

You can call us anytime between the hours of 9AM-5PM Pacific Time, Monday through Friday.